Damaged or missing parcel

DAMAGED OR MISSING PARCELS

MY PARCEL ARRIVED DAMAGED

Please contact the company who sent you the item Firstly, we are sorry that your parcel has arrived damaged. In this instance, you will need to contact your sender who can arrange for a replacement item to be delivered to you.

MY PARCEL WAS RETURNED TO SENDER DUE TO DAMAGE

If your tracking updates show that we have returned your parcel to your sender due to it being damaged then your parcel may have been damaged before it got to us, so we are unable to deliver the damaged item. In this case we will send the item back to the sender on your behalf. You will need to get in touch with your sender to find out more information.

WHAT DO I DO IF I CAN’T FIND MY PARCEL?

Firstly, head to our tracking page to see if there have been any updates to your parcel’s journey. Our agent might have left your parcel with a neighbour or in a safe place, such as a shed or garage. Check to see if your driver has posted a calling card through your front door telling you if they have left your parcel in one of these locations.

If you are still unable to locate your parcel then get in touch with our Customer Service team via Webchat

WHAT IF PART OF MY DELIVERY IS MISSING?

Your sender may have split your order over multiple parcels. Check your communications from World Courier Service and your sender to see if you have been sent multiple tracking numbers to track. If you have only received one tracking number or if your parcel has obviously be tampered with then please get in touch with our Customer Service team via Webchat.