MISSED DELIVERY
YOUR AGENT ATTEMPTED A DELIVERY AND LEFT A CARD
If our agent has already attempted to deliver your parcel, you will be able to rearrange your delivery, using the details on your parcel tracking page.
If you don’t get in touch, don’t worry, our agent will attempt to deliver your parcel the next working day.
TRACKING SHOWS A MISSED DELIVERY ATTEMPT BUT I WAS IN. WHAT DO I DO NEXT?
Firstly check our tracking page to see if the parcel has been left with a neighbour or in a safe place. The driver will have left a calling card to let you know if this is the case.
If our agent has already attempted to deliver your parcel, you will be able to rearrange your delivery, using the details on your parcel tracking page.
If you don’t get in touch, don’t worry, our agent will attempt to deliver your parcel the next working day.
CAN YOUR AGENT COME BACK?
Every driver has a daily route planned out to ensure all parcels for that day are delivered. They will have left a calling card with instructions on what to do next.
MY PARCEL HAS BEEN DELIVERED TO THE WRONG ADDRESS
I DON’T HAVE A CALLING CARD
We’re sorry that our agent has not left a card when they came to deliver. You can head to our tracking page to find out if our agent has left your parcel with a neighbour, in a safe place or will be returning to attempt delivery the next working day. You will also be given the options to get in touch with the agent or re-arrange the delivery for another day if we haven’t already delivered your parcel.