HELP CENTRE
Your one stop location to find out more about your parcel delivery or collection
What can we help you with?
If you need a little additional help or advice about your parcel delivery or collection, click through the below sections to find out the answer to any parcel query.
Tracking
- Where is my parcel?
- What is my tracking ID?
- Why is there no tracking against my parcel?
- My tracking hasn't updated, what should I do?
Missed delivery
- Can I call the agent directly?
- Can your agent come back?
- My parcel has been delivered to the wrong address
- I don't have a calling card
I'm not in
- I'm not in, what will happen to my parcel?
- Can you leave my parcel in a safe place?
- Can you leave my parcel with a neighbour?
- Can I call the agent directly?
Redelivery
- How do I rearrange my parcel delivery?
- Tracking shows a missed delivery attempt but I was in
- Can the driver come back?
- My parcel was delivered to the wrong address
Damaged or missing parcel
- My parcel arrived damaged
- My parcel was returned to sender due to damage
- My parcel is missing
- Part of my order is missing
Returns
- How do I return my parcel?
- Is there a cost to return a parcel?
- How will I know when my item has been returned?
- Can I track my return?
Problems or complaints
- How do I make a complaint?
- What information do I need to provide?
- How will my complaint be addressed?
- What if I'm not satisfied with the outcome?